URBAN BOOST

Privacy Policy

Effective Date: 24 May 2026 | Last Updated: 24 May 2026

Website: urbanboost.in | Contact: info@urbanboost.in | Phone: +91 93157 60370

At Urban Boost, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website urbanboost.in or purchase any of our products — including our chargers, cables, and accessories.

By using our website or placing an order, you agree to the terms described in this policy. If you do not agree, please do not use our services.

1. Who We Are

Urban Boost is an Indian consumer electronics brand selling premium chargers, data cables, and accessories. We are owned and operated by:

Urban Boost

Website: urbanboost.in

Email: info@urbanboost.in

Phone: +91 93157 60370

WhatsApp: +91 93157 60370

2. Information We Collect

When you browse our website or place an order, we may collect the following types of information:

2.1 Information You Provide Directly

Full name
Shipping and billing address (including city, state, and PIN code)
Email address
Phone number
Payment details (processed securely — we do not store card numbers)
Order notes or special delivery instructions you choose to share
Messages you send us via email, WhatsApp, or our contact form

2.2 Information Collected Automatically

IP address and approximate location
Browser type and version
Device type (mobile, desktop, tablet)
Pages visited and time spent on each page
Referring URLs (how you found our website)
Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

Payment details verified through our payment gateway partners (Razorpay / PayU)
Delivery status updates from our logistics partners

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Process and Fulfil Your Orders

Confirming your order and sending an order confirmation email or SMS
Processing your payment securely
Coordinating shipping and delivery of your products (chargers, cables, accessories)
Sending shipping tracking updates
Handling returns, replacements, and warranty claims

3.2 To Improve Our Website and Products

Analysing which products and pages are most visited
Identifying and fixing technical issues
Understanding how customers use our website
Developing new products (earbuds, speakers, smartwatches — coming soon)

3.3 To Communicate With You

Responding to your support queries via email or WhatsApp
Sending order, shipping, and delivery notifications
Notifying you about product launches (e.g. AI ENC Wireless Earbuds, Speakers)
Sharing promotional offers if you have opted in

3.4 Legal and Compliance Purposes

Complying with applicable Indian laws including the Digital Personal Data Protection Act, 2023 (DPDP Act)
Complying with the Consumer Protection Act, 2019
Resolving disputes and preventing fraud

4. How We Share Your Information

We do not sell your personal data. We only share it with trusted partners to fulfil your order or comply with legal obligations:

4.1 Payment Gateways

Your payment information is processed by our payment partners (such as Razorpay or PayU). These partners are PCI-DSS compliant. We do not store your full card number or CVV on our servers.

4.2 Logistics and Shipping Partners

Your name, phone number, and delivery address are shared with our courier and logistics partners to deliver your order. These partners include but are not limited to Shiprocket, Delhivery, BlueDart, or DTDC.

4.3 Technology Providers

We use WooCommerce (WordPress) to run our online store. Standard website analytics tools may also be used to understand visitor behaviour.

4.4 Legal Authorities

We may share your data with law enforcement or government bodies if required by Indian law, court order, or to prevent fraud and illegal activity.

5. Data Retention

We retain your personal data for as long as necessary to fulfil your order, resolve any disputes, and comply with legal obligations. Specifically:

Order data (name, address, contact, purchase history) is retained for a minimum of 3 years as required by Indian tax and accounting laws.
Account data is retained until you request deletion.
Marketing preferences are retained until you opt out.
Server logs are typically deleted after 90 days.

6. Your Rights Under the DPDP Act 2023

Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights:

Right to Access: You can request a summary of the personal data we hold about you.
Right to Correction: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements.
Right to Grievance Redressal: You can raise a complaint with our Grievance Officer (see Section 10).
Right to Nominate: You may nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, email us at info@urbanboost.in with the subject line “Data Privacy Request”. We will respond within 30 days.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:

Remember items in your shopping cart
Keep you logged in to your account
Understand how visitors use our website (analytics)
Personalise content and offers

You can disable cookies in your browser settings. However, doing so may affect certain features of the website such as the shopping cart.

8. Security of Your Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include:

SSL/TLS encryption on all pages of urbanboost.in
Secure payment processing via PCI-DSS compliant payment gateways
Restricted access to personal data within our team
Regular review of our data handling practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children’s Privacy

Our products and website are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at info@urbanboost.in and we will delete it promptly.

10. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address any concerns regarding your personal data:

Grievance Officer: Samim (CRO, Urban Boost)

Email: info@urbanboost.in

Phone: +91 93157 60370

Response Time: Within 30 days of receiving your complaint

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India once it is constituted under the DPDP Act, 2023.

11. Third-Party Links

Our website may contain links to third-party websites (for example, social media profiles or review platforms). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

For significant changes, we will notify you via email (if you have an account with us) or by placing a prominent notice on our website.

URBAN BOOST — Privacy Policy

urbanboost.in | info@urbanboost.in | +91 93157 60370