URBAN BOOST

Refund & Returns Policy

Effective Date: 24 May 2026 | Last Updated: 24 May 2026

Website: urbanboost.in | Contact: info@urbanboost.in | Phone: +91 93157 60370

At Urban Boost, we stand behind every product we make. All our chargers, cables, and accessories are tested for quality before they reach you. However, if something is not right with your order, we are here to make it right quickly and without unnecessary hassle.

This policy applies to all products purchased on urbanboost.in and is in accordance with the Consumer Protection Act, 2019 (India).

1. Unboxing Video Requirement

To protect both you and us from disputes regarding damaged, defective, or missing items, Urban Boost requires an unboxing video for all return and replacement requests.

Important: Unboxing Video is Mandatory

You must record a continuous, uncut video starting from the sealed/unopened package all

the way through the full unboxing — showing the product, all accessories, and the issue.

Returns or replacements cannot be processed without a valid unboxing video.

This policy helps us serve you better and resolve your issue faster.

What Your Unboxing Video Must Show

The outer package/courier bag showing the Urban Boost label and your name/address
The seal or tape on the package — before you open it
Opening of the package in one continuous shot — do not pause or cut the video
All contents removed from the box — product, cable, adapter, manual, and all accessories
The specific defect, damage, or issue you are reporting

Video Guidelines

Format: MP4, MOV, or any standard video format
Length: Minimum 60 seconds — no maximum limit
Recorded in good lighting so the product is clearly visible
Must be uncut and continuous — edited or partial videos will not be accepted
Send the video via WhatsApp (+91 93157 60370) or email (info@urbanboost.in) with your return request

Why We Ask for This

The unboxing video is your proof that the product arrived damaged or defective. It also helps us take up the matter with our logistics partner if damage occurred during shipping, so we can improve packaging and delivery for everyone.

Without a valid unboxing video, we are unable to process return, replacement, or refund claims for damaged or defective products. This requirement does not apply to cancellations made before dispatch.

2. Return Eligibility

You may return a product within 7 days of delivery if it meets all of the following conditions:

An unboxing video has been recorded and is available to share (see Section 1)
The product is unused and in its original condition
The product is in its original packaging with all accessories, manuals, and tags intact
The product has a manufacturing defect or was damaged during delivery
You received the wrong product (different from what you ordered)
The product is Dead on Arrival (DOA) — not working when first unboxed

3. Non-Returnable Items

The following items are not eligible for return:

Products returned without a valid unboxing video
Products that have been used, installed, or physically damaged by the customer
Products with a broken seal or removed warranty sticker
Products returned after 7 days of delivery
Products without original packaging or missing accessories
Products purchased during clearance or final sale events (marked non-returnable at time of purchase)
Any product showing signs of misuse, water damage, or tampering

4. How to Initiate a Return

WhatsApp: +91 93157 60370 (fastest)
Email: info@urbanboost.in

Please include the following in your message:

Your unboxing video (mandatory — see Section 1)
Your Order ID (found in your order confirmation email or SMS)
Your full name and registered phone number
The product name and reason for return

Our support team will review your request and respond within 24-48 business hours with next steps.

5. Return Process

Once your return request is approved:

We will arrange a reverse pickup from your delivery address at no cost to you.
Please pack the product securely in its original box before the pickup.
Once received at our warehouse, the product goes through quality inspection within 2 business days.
If the return is approved after inspection, your refund or replacement will be processed.
If rejected (product found used or damaged by customer), the item will be shipped back to you.

6. Refund Policy

6.1 Refund Timeline

Once your returned product passes inspection, refunds are processed as follows:

UPI / Net Banking / Debit Card: 5-7 business days to your original payment source
Credit Card: 7-10 business days (depending on your bank’s processing time)
Cash on Delivery (COD): Refunded to a bank account or UPI ID you provide — within 5-7 business days
Store Credit (if chosen): Credited to your Urban Boost account within 24 hours

6.2 Partial Refunds

A partial refund may be issued if only part of the order is returned, or if the product is returned missing an accessory.

6.3 Shipping Charges

Original shipping charges are non-refundable unless the return is due to a defect, wrong product, or transit damage.

7. Replacement Policy

If you prefer a replacement instead of a refund, we will send a fresh unit of the same product at no extra charge, subject to availability. Replacements are processed within 2-3 business days after the returned product passes inspection.

If the same product is out of stock, you will be offered a full refund or store credit.

8. Warranty

All Urban Boost products come with a 2-year manufacturer’s warranty from the date of purchase. The warranty covers:

Manufacturing defects
Component failure under normal use
Electrical faults not caused by misuse

The warranty does not cover:

Physical damage caused by the customer (drops, bends, cuts)
Water or liquid damage
Damage from using the product with incompatible devices
Normal wear and tear over time

To raise a warranty claim, contact info@urbanboost.in or WhatsApp +91 93157 60370 with your Order ID, proof of purchase, unboxing video (if applicable), and description of the issue.

9. Order Cancellation

9.1 Before Dispatch

Contact us on WhatsApp (+91 93157 60370) or email (info@urbanboost.in) before your order ships. A full refund will be issued within 5-7 business days. No unboxing video required.

9.2 After Dispatch

Cancellations are not possible once dispatched. Initiate a return after delivery as per Section 4.

9.3 COD Orders

Refusing delivery without a valid reason may result in restriction of future COD orders on your account.

10. Damaged or Wrong Product Received

If your product arrives damaged or you receive the wrong item:

Start recording your unboxing video before opening the package (mandatory)
Do not use or open the product further once the issue is visible
Contact us within 48 hours of delivery via WhatsApp (+91 93157 60370) or email
Share your unboxing video, Order ID, and photos of the damage or wrong product

We will arrange an immediate replacement or full refund at no cost, including reverse pickup, once the video is verified.

11. Your Rights Under the Consumer Protection Act, 2019

As a customer in India, you are protected under the Consumer Protection Act, 2019. This includes the right to:

Be protected against unfair trade practices
Receive goods that match their description and are free from defects
Seek redressal for defective goods or deficiency in service
File a complaint with the NCDRC or State Consumer Disputes Redressal Commission if unresolved

We are committed to resolving all complaints fairly and promptly.

12. Contact Us

For all return, refund, replacement, or warranty queries:

WhatsApp: +91 93157 60370 (fastest response)
Email: info@urbanboost.in
Website: urbanboost.in

Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST. We aim to respond within 24 business hours.

URBAN BOOST — Refund & Returns Policy

urbanboost.in | info@urbanboost.in | +91 93157 60370